Someone set their trash outside there door and it was their all day, our Tv did not work, and we were treated horribly on the last day, upon checking out Monday morning 5/8/23 I was told if, 'I had that many issues, I would never come back' by the only present concierge. I went on a girl's trip with 4 other friends, my room was not cleaned the entire weekend, 2 of the other rooms were but they were in executive suites.

There are other choices in LA, and the Commerce is a very poor choice for gambling. The place is so crowded that distancing yourself from other players is not possible. When you are on a list and they announce your name, you can shout and wave from a part of the casino and they brush right by you. This is of course very difficult, so there is basically no jackpot.

For example, on BigO you now need 4 of a kind beat by a straight flush. But, people continue to go there with little to no promotions, except jackpots, which occur very very seldom if never. At one time, prior to COVID restrictions, you could earn points that could be used toward things, such as food. The food is very expensive and you can't bring food into the place. It is very crowded and they no longer serve food at the tables. Many perceive this non-interaction as rudeness, which is possibly very accurate. The place is all business and there is virtually no interaction between the staff and the guests. When you enter the casino there are terminals that allow you to enter the games you want to play. I have recently visited the casino, which is not far from the Bicycle Hotel and Casino. There's zero (good /thoughtful) experience given to your time in the hotel. I like the convenience of being able to go downstairs and gamble but not worth the price point. A few days later I pay for my first weeks stay and they double charge me. When I came back to my room hours later still hadn't shown up. I ordered 3 bottles of water one day, waited 2 hours, never showed up. My next room had what I believe was a pubic hair in the bathtub, nothing that can't be washed away once I turn on the shower but does not give me a lot of confidence in the cleaning team in the midst of a pandemic. None of these things by themselves is so atrocious but that's a lot of inconvenience for one person to endure in one room. My first room, which they moved me from, the toilet didn't flush, the knob that activates the shower head didn't work, the bathroom sink didn't drain. I've been staying at the hotel for 2 weeks and for the most part the staff has been accommodating but the quality of the hotel and the execution of service is not good.

Commerce casino hotel rates